This is the refunds and returns policy for July & Co Pty Ltd (ACN: 627 373 111, 14 Robert St Collingwood VIC 3066).
100 Day Return Policy
We are confident you’ll love your July products, so we stand behind a 100 day risk free trial for our customers.
Try any of our products* for 100 days. If you don’t like it, we will arrange for you to send it back, free of charge, for a full refund.
Request a return by simply emailing us at firstname.lastname@example.org
* Your purchase is not eligible for 100-day risk free returns if:
- Your item has been personalised
- Your order consists of 20 or more individual items; or you purchase more than 50 items within a 6 month period (applies to both individual and corporate customers)
- You have already returned the item once previously (we allow an item to be returned once per order)
For hygiene reasons, the Travel Well Kit is not eligible for any refunds or exchanges.
We are unable to refund International and Express Shipping costs for change of mind returns or exchanges under the 100-day trial.
For purchases made in-store at one of our retail locations:
- We can only refund you back to your credit card in person at one of our retail locations
- You are not eligible for 100-day risk free returns if you wish to return your items from a country outside of the original purchase location (e.g. you purchased your items from an Australian retail store, and wish to return it from the USA)
We reserve the right to refuse orders and refunds which we have identified as fraudulent.